Return and Refund Policy

Return & Refund Policy – Umari Ecom LLC

At Umari Ecom LLC, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help with a simple and fair return and refund process.

Return Eligibility
Items can be returned within 14 days of delivery. To be eligible for a return, items must be unused, unworn, and in the same condition that you received them. Items must also be in the original packaging. Certain items such as clearance products, final sale items, or gift cards may not be eligible for return.

Return Process
To initiate a return, please contact our customer support team with your order number and reason for return. Once your return request is approved, we will provide return instructions and the return shipping address. Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will offer a replacement, store credit, or full refund at no additional cost to you.

Non-Refundable Situations
Refunds will not be issued for items returned in used condition, late returns, or items not in original packaging unless otherwise approved.

Contact Us
If you have any questions regarding returns or refunds, please reach out to our support team. We are always happy to assist you and ensure a smooth shopping experience.